A printed version of this page must be signed
and returned by post with a 25% deposit to secure your booking.
Cheques made payable to: D G Tester & R Mills
Please return to :
18 Welden Road,
Scarning, Dereham, Norfolk NR19 2UB
The lead name of the party must be over 25.
Arrival/Departure: Please do not arrive before
3pm on your first day (if the villa is not let prior to your
arrival it may be possible to arrange an earlier time) and leave by
11.00am on the final day. This ensures adequate time
to service the villa.
Complaints: Please address all justifiable complaints to the
housekeeper (see handbook in the Villa). If you are not satisfied with
the outcome please call 0044 1362 851966 or put your concerns in writing
to Ruth Mills at 18 Welden Road, Scarning, Dereham, Norfolk NR19 2UB.
Every effort will be made to rectify any problem.
No: 31 Elena : All efforts have been made to provide every comfort.
It should be noted however that there are steps leading to the front and
back door and that access is difficult for wheelchair users. There is
however a twin bedroom and small shower room/WC on the ground floor.
Booking deposit: Bookings must be accompanied by a cheque for 25%
of the rental as a non-refundable deposit. Internet transfers are
accepted and account details will be sent to you as necessary.
Payment of Balance: The outstanding balance (and the damage deposit
of £100) must be paid at least 8 clear weeks before the arrival date.
Should the balance not be received, the owner reserves the right to deem
the booking cancelled. Any bookings made within 8 weeks of the arrival
date must be paid in full.
Damage: A member of the property management team will inspect the
villa prior to your stay and upon your departure. Cost of ANY damage or
breakages will be deducted from the £100 damage deposit and any excess
costs will be charged directly to the member of the party who has placed
Cancellation: In whatever circumstances the deposit is non
refundable. If the booking is cancelled in writing by the group leader
more than 4 weeks before arrival then 50% of the balance paid only will
be refunded. Cancellations less than 4 weeks before arrival will not be
eligible for a refund of any kind.
Public Liability: This booking requires that the lead client and
all the members of his/her group have taken out adequate personal travel
insurance. The owner cannot be held responsible for failure to do so.
The owner is not responsible or liable for any loss, damage,
personal injury, or death of any persons named on the booking form or
any other person that visits the property. The owner shall not be
responsible for any loss or delay due to any causes beyond their control
including bad weather, cold weather, and any 'force majeure'. The owner
cannot be held responsible for any mechanical breakdowns of pumps,
boilers, swimming pool systems etc or the failure of local utilities
such as water and electricity. The owner cannot be held responsible for
any noise or disturbance, which is beyond their control or originates
outside the holiday villa. The owner confirms that the booking of the
villa is solely for the use of the villa and not for transportation to
and from it.
Cancellation by the owner: In the very unlikely event that the
owner has to cancel the booking then a full refund will be made with no
liability for any consequential loss, eg flights and car rental.
The Renters responsibility:
The renter and his party will treat the accommodation with due care
and leave it in the condition it was found. In the event of any damage
or breakage please advise the housekeeper immediately.
The only people allowed to stay in the property are those
specified on the booking form.
During the months of July and August the renters are
not permitted to invite any other people to use the community
Guests of the renters may only be allowed to visit and use the
community facilities outside these months with the specific authority of
To read the house Hand Book and abide by the rules and regulations
stated. These are mostly commonsense and in place to ensure yours and
We would also like to respectfully remind you that CasaNova is on a
residential community and would ask you to exercise courteousness and
consideration at all times to all residents on the community.
confirm that I am the lead name of the booking and agree to the above
terms and conditions on behalf of myself and all members of my party.